Investigative Agency Case Studies

In 2006 the States of Jersey Customs & Excise Department merged with the Immigration Department to become the Customs & Immigration Service. The Service employs approximately 80 people, most of which are operational personnel. The Service is committed to providing a strong and effective border control and has a broad remit. In late 2006 a need was identified to review the IT systems supporting the enforcement disciplines.
The current system could no longer support these needs and a new system was urgently required to meet the specific demands of a merged Service. It needed to be accessible from remote locations with a requirement to communicate with other systems. BOM worked with staff from States of Jersey Customs and Immigration to provide a robust intelligence management tool.

As a newly formed unit the Enforcement Team had specific requirements for a robust Electronic Case Management System (ECMS). Paul Smith, Head of Enforcement (GLA), was keen to ensure that the Enforcement Team could utilise a system that would assist in conducting investigations to the criminal standard and comply with: